FREQUENTLY ASKED QUESTIONS
How can I contact you?
Please contact us by email:firstname.lastname@example.org
What payment methods do you accept?
We accept PayPal payment,Also you can pay with your mainly credit card by paypal.
The capacity of your battery is different to mine, can I still use yours?
Yes. The capacity of a battery does not affect its compatibility in anyway. A higher capacity battery will simply power your device for longer before you need to charge it. It is important to check the dimensions and weight in addition to the capacity because sometimes higher capacity batteries can be larger in size, making them impractical for some uses even though they are compatible.
Your battery has a different voltage to my battery, can I use it?
Different voltages stated on batteries may be compatible. For example voltages from the same pairs below, are compatible:
3.6V / 3.7V
7.2V / 7.4V
10.8V / 11.1V
14.4V / 14.8V
21.6V / 22.2V
Any other or higher difference in voltage is potentially harmful to your equipment.
If you are not sure, please contact customer service email@example.com
THE PRODUCT IS DEFECTIVE AND NEEDS TO BE RETURNED OR EXCHANGED. WHAT SHOULD I DO?
Please send an email to request an RMA, and you will soon receive an email containing only the description of the RMA #. Please follow the instructions to pack the returned product and return it to us. After receiving the return, we will send you a replacement product. The refund will be reflected in your account upon request.
I have completed the payment, when will it be shipped?
We usually ship within 2 working days, and we will send you the logistics number by email after delivery